ALERT® OUTPATIENT goes live at the Penang Adventist Hospital in Malaysia
10 March 2010
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Penang Adventist Hospital Moves Closer to Eliminating Paper-Based Processes and Improves Visibility to its Operations.

Penang Adventist Hospital is a Malaysian owned and run company. It is part of an international network of some 400 not-for-profit hospitals, clinics and dispensaries worldwide operating under the Adventist Health Network. The hospital was established in 1924 by Dr J. Earl Gardner. From its humble beginnings, it continuously operated and grew to become a tertiary healthcare facility that provides global healthcare for the Malaysian and International community. The hospital is supported by a dedicated medical team of nursing and healthcare professionals. Furthermore, it uses up-to-date medical equipment to provide quality healthcare and treatment outcomes.

In mid 2009 Penang Adventist Hospital implemented ALERT® EDIS (Emergency Room Information System) for automating all patient care in their emergency department. Some of the immediate benefits noticed related to the direct care a patient received when entering the emergency room. The time to register and triage a patient was reduced. The chief medical complaints of patients and their prior medical histories were now available online, and stored centrally in a totally secure environment. Moreover, the necessary patient information was always available to the nurses and doctors that were authorized to care for the patient.

In early 2010 the hospital went live with ALERT® OUTPATIENT, which allows patients, with less urgent medical problems coming to the hospital for an outpatient or follow-up appointment, to receive attention from the doctor and nurses empowered with more information available to them through the ALERT® clinical system. It is now possible to produce reports and instructions for the patient at the touch of a button. Patient care and treatment is now coded and automated at a system level so that patient statements are more accurate. Scheduling of follow-ups is automated, and this helps the doctors to provide a better service to the patient.

The next phase of Penang Adventist Hospital’s clinical software project will see the automation of processes in the inpatient ward and the operating room. At that point, the hospital will have access to more timely, accurate and reliable information across all major departments of their facility. According to the hospital’s CEO Dató Tedric Mohr, “achieving greater predictability in patient treatment provides the benefits of optimizing care and safety for the patient while also improving efficiency for the hospital. These are the best-in-class standards that position Penang Adventist Hospital as one of the leading health care institutions in Southeast Asia.”

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